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How To Resurrect A Broken Business Relationship – Part III

How To Resurrect A Broken Business Relationship – Part III

Recorded on Monday, May 8, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-05-08.mp4 A company I used to be a fanatical customer and evangelist for used underhanded, unethical tactics to try to destroy my business a…

The Myth Of The Laptop Lifestyle

The Myth Of The Laptop Lifestyle

Recorded on Wednesday, May 3, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-05-03.mp4 For the past couple of decades or so, many people have used the internet to make tons of money. But for most business…

When Crapy Customer Service Can Be A Good Thing

When Crapy Customer Service Can Be A Good Thing

Recorded on Monday, April 17, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-04-17.mp4 It seems like there’s another outrageous United Airlines customer service screwup story going viral every day. Here’s how you can turn bad customer…

Do This For The Best Customer Relationships

Do This For The Best Customer Relationships

Recorded on Friday, April 14, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-04-14.mp4 Made a run to Costco today. Was reminded about their outstanding customer care from a few brief encounters with their employees. Here’s the…

I Have The Best Clients In The World!

I Have The Best Clients In The World!

Recorded on Tuesday, March 21, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+video+17-03-21.mp4 I am fortunate to have as a client the one-and-only Nina Hershberger of Megabucks Marketing. She is one of the most talented, creative,…

Brian Basilico: Finding Your Ideal Client … Myth Or Mastery?

Brian Basilico: Finding Your Ideal Client … Myth Or Mastery?

Which One Of These Things Is Not Like The Others? Santa Claus, Leprechauns, the Easter Bunny or the Ideal Customer. Obviously, the first three have holidays associated with them, so why…

Robert Skrob: It’s All About Future Gain

Robert Skrob: It’s All About Future Gain

As selfish people, we are always thinking about what we want. We want our customers to complete surveys, to confirm their opt-ins and to upgrade their memberships. Our customers are…

Brian Basilico: Glossophobia … Don’t Fear The Speaker

Brian Basilico: Glossophobia … Don’t Fear The Speaker

Leap of Faith Why is it that some people will jump out of a perfectly good airplane, but can’t stand the thought of giving a presentation in front of a crowd? I…

Robert Skrob: Are you in the ‘popular’ crowd?

Robert Skrob: Are you in the ‘popular’ crowd?

I get frustrated when I hear about the social structure in high school. But then I realize it is the same everywhere else, if you let it. When my daughter…

Jonathan Wickham: 5 Warning Signs That Your Website is Ineffective

Jonathan Wickham: 5 Warning Signs That Your Website is Ineffective

Is your website as effective as it could be? Are you taking advantage of every user that visits your site? Is your website struggling with a poor conversion rate? If…

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