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Wisdom Wednesday – Are You Managing Client Expectations?

Wisdom Wednesday – Are You Managing Client Expectations?

Recorded on Wednesday, November 15, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-11-15.mp4 A less-than-ideal situation yesterday brought an important lesson to mind. Connect with me on Facebook for a new Live Video every day. Enjoy!…

Wisdom Wednesday – Clients Do Not Come First

Wisdom Wednesday – Clients Do Not Come First

Recorded on Wednesday, October 18, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-10-18.mp4 Billionaire entrepreneur Richard Branson has sage advice for all business owners and entrepreneurs, including NFL executives and team owners as they attempt to…

Throwback Thursday – Do You Have Raving Fans Of Your Business?

Throwback Thursday – Do You Have Raving Fans Of Your Business?

Recorded on Thursday, June 22, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-06-22.mp4 Professional and college sports teams are known to have raving fans. If you want to have raving fans of your business, here’s one…

Throwback Thursday – Can You Mix Business And Pleasure?

Throwback Thursday – Can You Mix Business And Pleasure?

Recorded on Thursday, June 15, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-06-15.mp4 Hopefully, you thoroughly enjoy being a business owner or entrepreneur. Here’s one way I had a ton of fun while building a multi-million…

How To Resurrect A Broken Business Relationship – Part III

How To Resurrect A Broken Business Relationship – Part III

Recorded on Monday, May 8, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-05-08.mp4 A company I used to be a fanatical customer and evangelist for used underhanded, unethical tactics to try to destroy my business a…

The Myth Of The Laptop Lifestyle

The Myth Of The Laptop Lifestyle

Recorded on Wednesday, May 3, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-05-03.mp4 For the past couple of decades or so, many people have used the internet to make tons of money. But for most business…

When Crapy Customer Service Can Be A Good Thing

When Crapy Customer Service Can Be A Good Thing

Recorded on Monday, April 17, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-04-17.mp4 It seems like there’s another outrageous United Airlines customer service screwup story going viral every day. Here’s how you can turn bad customer…

Do This For The Best Customer Relationships

Do This For The Best Customer Relationships

Recorded on Friday, April 14, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-04-14.mp4 Made a run to Costco today. Was reminded about their outstanding customer care from a few brief encounters with their employees. Here’s the…

I Have The Best Clients In The World!

I Have The Best Clients In The World!

Recorded on Tuesday, March 21, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+video+17-03-21.mp4 I am fortunate to have as a client the one-and-only Nina Hershberger of Megabucks Marketing. She is one of the most talented, creative,…

Brian Basilico: Finding Your Ideal Client … Myth Or Mastery?

Brian Basilico: Finding Your Ideal Client … Myth Or Mastery?

Which One Of These Things Is Not Like The Others? Santa Claus, Leprechauns, the Easter Bunny or the Ideal Customer. Obviously, the first three have holidays associated with them, so why…

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