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Home » Archives by category » Client Relations (Page 3)

Could 15 Minutes Save Me 15%?

Could 15 Minutes Save Me 15%?

A couple of weeks ago, I was doing some “mystery-shopping” for a client, so I filled out an online form to request an auto insurance quote. I guess I shouldn’t…

Susan Payton: 5 Things Micropreneurs Worry About (and How Not to Worry)

Susan Payton: 5 Things Micropreneurs Worry About (and How Not to Worry)

As I’ve said before, micropreneurs have a different set of worries than small business owners who operate larger companies. We’re less concerned about payroll and more concerned about paying ourselves.…

The #1 Key To Customer Satisfaction

The #1 Key To Customer Satisfaction

Small business owners ask me to help them all the time. And BY FAR the request I get most often is to help them get more new customers. But every…

Dan Sullivan: 4 Painfully Obvious Communication Strategies Everyone Forgets

Dan Sullivan: 4 Painfully Obvious Communication Strategies Everyone Forgets

It’s common to talk about the need to “improve our communication,” yet people often lack practical strategies or don’t know what’s wrong or how to fix it. Communication is much…

Jason Leister: Building the Business of Your Dreams (Part II)

Jason Leister: Building the Business of Your Dreams (Part II)

Last week I introduced you to how I built the business of my dreams. I started listening to people with “real businesses.” And I tried to figure out how I…

MaryEllen Tribby: Are You The All Star Of Your Niche?

MaryEllen Tribby: Are You The All Star Of Your Niche?

“Sorry Mom, but I’m rooting for the National League team again this year – even though this is Jeter’s last All Star game,” Connor informed me as my entire family…

Donnie Bryant: Shared Values

Donnie Bryant: Shared Values

“Given our goal of achieving a strong relationship with the prospect, it’s vital to know what the inner layer is…shared values are the foundation of strong relationships.” ~ Jim Signorelli,…

Dan Sullivan: Removing The Layers Between You And Success

Dan Sullivan: Removing The Layers Between You And Success

There’s a universe of activity going on in the marketplace, but we have to earn a place in that universe if we want to live out there. For most people,…

Matt Bacak: 5 Essential Reputation Management Habits

Matt Bacak: 5 Essential Reputation Management Habits

Reputation management means managing or controlling your online reputation, i.e. how you are seen by the public on the web. When you search for your name or company name on…

Jason Leister: The Secret to Instant Attraction (Part II)

Jason Leister: The Secret to Instant Attraction (Part II)

Polarization is Not the Goal, It Is a Byproduct of the Goal Ahhh… now we’re getting somewhere. But if becoming a polarizing figure isn’t something you pursue directly then what…