Steve Sipress
Head Rhino & Chief Strategist
When Crapy Customer Service Can Be A Good Thing
Recorded on Monday, April 17, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-04-17.mp4 It seems like there’s another outrageous United Airlines customer service screwup story going viral every day. Here’s how you can turn bad customer…
Do This For The Best Customer Relationships
Recorded on Friday, April 14, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+Video+17-04-14.mp4 Made a run to Costco today. Was reminded about their outstanding customer care from a few brief encounters with their employees. Here’s the…
I Have The Best Clients In The World!
Recorded on Tuesday, March 21, 2017 https://s3.amazonaws.com/fblivevideos/Facebook+Live+video+17-03-21.mp4 I am fortunate to have as a client the one-and-only Nina Hershberger of Megabucks Marketing. She is one of the most talented, creative,…
Brian Basilico: Finding Your Ideal Client … Myth Or Mastery?
Which One Of These Things Is Not Like The Others? Santa Claus, Leprechauns, the Easter Bunny or the Ideal Customer. Obviously, the first three have holidays associated with them, so why…
Robert Skrob: It’s All About Future Gain
As selfish people, we are always thinking about what we want. We want our customers to complete surveys, to confirm their opt-ins and to upgrade their memberships. Our customers are…
Brian Basilico: Glossophobia … Don’t Fear The Speaker
Leap of Faith Why is it that some people will jump out of a perfectly good airplane, but can’t stand the thought of giving a presentation in front of a crowd? I…
Robert Skrob: Are you in the ‘popular’ crowd?
I get frustrated when I hear about the social structure in high school. But then I realize it is the same everywhere else, if you let it. When my daughter…
Jonathan Wickham: 5 Warning Signs That Your Website is Ineffective
Is your website as effective as it could be? Are you taking advantage of every user that visits your site? Is your website struggling with a poor conversion rate? If…
Mike Templeman: B2B Marketing of the Near Future: Focus on One-on-One Customer Relationships
It seems that b2b marketing still has problems sometimes in nurturing singular relationships with customers. The thought that dealing with the bigger picture is more appropriate might be understandable when…
Susan Payton: The Email Marketing Hunger Games – A Battle to the Inbox
In the midst of the holiday season, email marketers are fighting a competitive battle against other promotional emails, the spam folder and the delete button – The Email Marketing Hunger…
Recent Comments