Steve Sipress
Head Rhino & Chief Strategist
How AI Is Changing Customer Loyalty Programs for Mid-Sized Businesses
The CFO studied the customer retention report with growing concern. “Our loyalty program has over 50,000 members, but active engagement is dropping by 3.7% each quarter,” she said. The customer…
Emotional AI: How Sentiment Analysis Is Revolutionizing Customer Service
Remember the last time you contacted customer service and felt truly understood? If that experience is rare, you’re not alone. Most customer service interactions leave consumers feeling frustrated, unheard, or…
3 Case Studies of AI-Powered Customer Retention Strategies That Work
Keeping Customers Is the New Growth Hack Did you know that boosting customer retention by just 5% can increase profits by anywhere from 25% to 95%? That’s not a typo!…
The Role of AI in Crisis Communication & Reputation Management
Protecting Your Brand When Minutes Matter Remember the good old days when a company could take a weekend to craft the perfect response to bad news? Those days are gone…
Hand-Written Thank You Notes
Recorded on Monday, June 26, 2023 This “old, fuddy-duddy” way of communicating is still super-powerful for building relationships, forming partnerships, and attracting new customers, clients, or patients to your business.…
Stock Market Rises As Inflation Slows
Recorded on Tuesday, June 13, 2023 Prime example of the #1 Key To Customer Satisfaction. Connect with me on Facebook for a new live video every day. Enjoy!…
CNN Tells Bud Light “Hold My Beer”
Recorded on Tuesday, May 16, 2023 The once-mighty leader in cable TV news makes a similar mistake to the leading light beer brand. Connect with me on Facebook for a new live…
Elon Musk Names A New Twitter CEO
Recorded on Saturday, May 13, 2023 Two important business lessons from his hiring of Linda Yaccarino. Connect with me on Facebook for a new live video every day. Enjoy!…
Hanging With All-Star Entrepreneurs
Recorded on Saturday, May 6, 2023 Another fantastic, fun, and fruitful mastermind is in the books. Connect with me on Facebook for a new live video every day. Enjoy!…
End Of A Long Day
Recorded on Friday, May 5, 2023 Tons of having fun and making money with a great group of superstar entrepreneurs. Connect with me on Facebook for a new live video every day.…
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