Through the process of working with several different membership marketers, Denise and I have discovered an alarming truth: few of their internal member relations teams are performing the basic systems…
You and I are bombarded by commercial messages. While Consumer Reports estimates the average American receives 247 commercial messages each day, it seems like I get more than that in…
The mother lion slowly creeps closer to the edge of the prairie where a family of gazelles grazes nearby. The gazelles are always skittish. Ever watchful to protect the herd.…
While a lot of continuity marketers struggle with growing their lower priced, large number of member programs, I also hear frustration with retention within high-priced continuity programs. Coaching members get…
McDonald’s is the leading franchise in the world because of its consistency and predictability. You can be on the other side of the country or around the world and when…
I first noticed it in my dad’s tire store. I worked there during summer vacations from high school, changing tires and doing oil changes. There were some guys in the…
As selfish people, we are always thinking about what we want. We want our customers to complete surveys, to confirm their opt-ins and to upgrade their memberships. Our customers are…
I get frustrated when I hear about the social structure in high school. But then I realize it is the same everywhere else, if you let it. When my daughter…
To view part I of this article, CLICK HERE 3:00pm to 3:20pm – Fulfillment/Customer Relationships Once you acquire a customer, the most important thing you can do is to keep your…
The constant struggle to produce marketing campaigns and run your business makes it difficult to get everything done. Planning is the only true shortcut to running a business which will…
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